Shipping policy

Shipping Policy

Last Updated: June 29, 2026

At Ovelli, every order is handled with care. Because we offer both ready-to-ship apparel and made-to-order custom pieces, shipping times may vary depending on the item purchased.

Order Processing

  • Orders are processed Monday through Friday (excluding holidays).
  • Ready-to-ship items typically ship within 1–5 business days.
  • Once your order has shipped, you'll receive a confirmation email with tracking information.

Please note that processing time is separate from shipping time.

Custom & Made-to-Order Items

Certain products, including but not limited to:

  • Grillz
  • Custom jewelry
  • Select limited releases
  • Pre-orders

require additional production time before shipping.

Production times are listed on the individual product page. Estimated timelines are subject to change based on order volume, material availability, and holiday demand. During peak seasons, production may take longer than estimated.

Domestic Shipping

We currently ship throughout the United States.

Shipping options and rates are calculated at checkout based on your location and selected service.

Estimated transit times:

  • Standard Shipping: 9–14 business days
  • Expedited Shipping: 3–5 business days (when available)
  • Express Shipping: 7-9 business day (processing time still applies)

Transit times are estimates provided by the shipping carrier and are not guaranteed.

International Shipping

We ship to select international destinations.

International customers are responsible for any customs duties, import taxes, or fees required by their country. Ovelli is not responsible for delays caused by customs clearance.

Tracking Orders

Once your package ships, you'll receive a tracking number via email.

Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered, contact us immediately. If your order has already shipped, we cannot reroute or replace the package until it is returned to us.

Additional shipping charges may apply for returned packages that need to be reshipped.

Lost, Stolen, or Delayed Packages

Once a package has been handed to the shipping carrier, Ovelli is not responsible for shipping delays, lost packages, or stolen deliveries.

If your tracking shows your package as delivered but you have not received it, we recommend:

  • Checking with neighbors or your building management.
  • Contacting the shipping carrier directly.
  • Waiting up to 48 hours, as carriers occasionally mark packages as delivered early.

If further assistance is needed, contact us and we'll do our best to help file a carrier claim.

Split Shipments

Orders containing both ready-to-ship and made-to-order items may ship separately at our discretion.

Refused or Returned Packages

If a package is refused or returned due to an incorrect address or failure to collect the shipment, the customer is responsible for any return shipping fees and reshipment costs.

Holiday & High-Volume Periods

During major sales, holidays, product launches, and promotional events, processing times may be extended. We appreciate your patience and will keep customers updated if significant delays occur.

Questions

For any shipping questions or order inquiries, please contact our customer support team through the contact information listed on the Ovelli website.

By placing an order with Ovelli, you acknowledge and agree to this Shipping Policy.